RV Prime Care Privacy Policy
Effective Date: August 9, 2026
RV Prime Care, operated by Smith Prime Services LLC, respects the privacy of our customers and website visitors. This Privacy Policy explains what information we collect through our website, service-request forms, and communications, how we use that information, how it may be shared, and the choices available to you.
Information We Collect
When you contact RV Prime Care or submit an RV service request, we may collect information you voluntarily provide, including your name, email address, phone number, service location, campground or RV park information, RV year, make and model, type of service requested, description of the problem, photos or files you choose to submit, and communication preferences.
Our website and service providers may also automatically collect certain technical information such as device information, browser type, IP address, cookies, and website usage information.
How We Use Your Information
RV Prime Care may use the information we collect to:
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Respond to inquiries and service requests
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Evaluate RV repair and diagnostic needs
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Schedule and confirm appointments
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Communicate regarding service status and updates
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Prepare estimates and provide requested services
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Maintain customer and business records
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Improve our website and customer experience
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Prevent fraud, misuse, or security issues
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Comply with applicable legal requirements
Text Message Communications
If you voluntarily opt in to receive text messages from RV Prime Care, we may send service-related messages including appointment confirmations, scheduling information, service updates, and customer-support communications.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for assistance. Consent to receive text messages is not a condition of purchasing services.
We maintain records of text-message consent where applicable. Your consent applies only to communications from RV Prime Care for the purposes described when you opted in.
How We Share Your Information
RV Prime Care may share information with service providers that help us operate our website and business, including website hosting, forms, communications, scheduling, payment processing, analytics, and other business-support services.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, or protect the safety and security of our customers and business.
"RV Prime Care does not sell customer personal information for monetary compensation."
Mobile Information and SMS Consent
RV Prime Care does not share, sell, rent, or provide mobile phone numbers, text-message opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are used only for communications from RV Prime Care related to the purposes for which the customer opted in.
Cookies and Website Technologies
RV Prime Care’s website may use cookies and similar technologies to operate the website, remember visitor preferences, understand how visitors interact with the site, improve website performance, and provide website functionality.
Our website is hosted through Wix, which may use essential cookies that are necessary for the website to function properly. Other cookies or similar technologies may also be used for analytics, performance, marketing, or other website features depending on the services enabled on our website.
Visitors may be able to control or disable certain cookies through their browser settings or through available website cookie controls. Disabling certain cookies may affect how some parts of the website function.
For additional information about cookies used through the Wix platform, visitors may review Wix’s applicable privacy and cookie information.
Data Security
RV Prime Care takes reasonable administrative, technical, and organizational measures intended to protect personal information submitted through our website and maintained as part of our business operations.
We seek to limit access to personal information to those who reasonably need it for legitimate business purposes and use service providers and systems designed to support the secure operation of our website and business.
However, no website, internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure. For that reason, RV Prime Care cannot guarantee the absolute security of information transmitted electronically.
Data Retention
RV Prime Care retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and for legitimate business purposes, such as providing and documenting services, maintaining customer and transaction records, responding to customer inquiries, resolving disputes, meeting accounting or tax requirements, protecting our legal rights, and complying with applicable laws or regulatory requirements.
When personal information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it as appropriate.
Records relating to text-message consent and opt-out requests may be retained as reasonably necessary to document compliance with messaging requirements and customer communication preferences.
Your Privacy Choices and Requests
You may contact RV Prime Care if you have questions about personal information you have provided to us or would like to request access to, correction of, or deletion of that information.
Requests may be subject to applicable laws and legitimate business, accounting, warranty, service-record, fraud-prevention, or legal requirements that may require us to retain certain information.
You may also withdraw consent for optional communications at any time.
Text Messages: If you previously consented to receive text messages from RV Prime Care, you may opt out at any time by replying STOP to a message. Reply HELP for assistance.
Opting out of text messages does not prevent you from requesting or purchasing RV Prime Care services and does not prevent us from communicating with you through other appropriate methods when necessary to respond to a request you initiate.
To make a privacy-related request, contact RV Prime Care using the contact information provided in this Privacy Policy.
Third-Party Services
RV Prime Care uses third-party service providers to help operate our website and business. These providers may include website hosting and form providers, communications providers, scheduling services, payment processors, analytics services, mapping services, and other business-support providers.
These providers may process personal information when reasonably necessary to provide their services to RV Prime Care and may maintain their own privacy policies and security practices.
Our website may also contain links to third-party websites or services. RV Prime Care is not responsible for the privacy practices, content, or security practices of websites or services that we do not control. Visitors are encouraged to review the privacy policies of those third parties.
Nothing in this section changes our policy regarding mobile information and SMS consent. Mobile phone numbers, text-message opt-in data, and messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
Changes to This Privacy Policy
RV Prime Care may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, legal requirements, or privacy practices.
When this Privacy Policy is updated, the revised version will be posted on this page and the Effective Date at the top of the policy will be updated.
We encourage visitors and customers to review this Privacy Policy periodically for information about how RV Prime Care handles personal information.
Contact Us
RV Prime Care
Operated by Smith Prime Services LLC
Phone: (239) 202-0711
Email: rvprimecare@gmail.com
Website: www.rvprimecare.com