RV Prime Care Terms & Conditions
Effective Date: August 9, 2026
These Terms & Conditions govern your use of the RV Prime Care website and your submission of requests for RV diagnostic, repair, maintenance, and related services. RV Prime Care is operated by Smith Prime Services LLC.
By using this website or submitting a service request, you acknowledge and agree to these Terms & Conditions. Submission of a service request does not by itself create a service appointment or authorize repair work.
1. Service Requests & Appointments
Submitting a service request through this website does not guarantee an appointment, service availability, response time, or acceptance of the requested work.
RV Prime Care will review the information provided and may contact you for additional information before confirming service. An appointment is considered confirmed only after RV Prime Care communicates confirmation with the customer.
Service availability may depend on location, technician availability, RV type, accessibility, parts availability, weather, campground or property restrictions, and the nature of the requested service.
2. Diagnostic Services
RV problems may have multiple possible causes. Information submitted through the website, including descriptions, photographs, videos, or other information, may help RV Prime Care prepare for a service visit but does not constitute a complete diagnosis.
A proper diagnosis may require on-site testing, inspection, measurements, troubleshooting, or disassembly.
Any educational or troubleshooting information provided on this website is for general informational purposes and should not be considered a substitute for an on-site professional diagnosis.
3. Repair Authorization
RV Prime Care will not intentionally perform repair work beyond the work authorized by the customer.
When additional problems or recommended repairs are discovered during service, the customer may be provided with additional information or pricing before additional work is performed.
Estimates, work authorizations, invoices, or other service documents may contain additional terms applicable to a particular service.
4. Estimates, Pricing & Payment
Prices displayed or discussed before an inspection may be estimates and may change depending on the actual condition of the RV, required labor, parts, materials, accessibility, diagnostic findings, or additional work authorized by the customer.
Applicable service-call charges, diagnostic fees, labor charges, parts, materials, taxes, payment-processing charges, or other approved charges may apply.
Payment terms for a specific job will be communicated through the applicable estimate, invoice, work authorization, or other service documentation.
5. Parts & Materials
Parts and materials required for repairs may be supplied by RV Prime Care, supplied by the customer, or purchased according to the arrangements stated in the applicable estimate or work authorization.
RV Prime Care is not responsible for defects, incorrect fitment, missing components, shipping delays, manufacturer problems, or warranty limitations associated with customer-supplied parts unless otherwise agreed in writing.
Installation of a customer-supplied component does not constitute a warranty by RV Prime Care on the component itself.
6. Warranties, Service Contracts & Insurance
Manufacturer warranties, extended service contracts, RV warranty programs, and insurance coverage are controlled by their respective providers.
RV Prime Care cannot guarantee that a third-party warranty company, service-contract provider, manufacturer, or insurance company will approve or reimburse any diagnostic service, repair, part, labor charge, trip fee, or other expense.
Customers are responsible for deductibles, non-covered charges, excluded items, and other amounts not paid by a third party unless otherwise agreed in writing.
Any RV Prime Care workmanship warranty applicable to a particular repair will be stated in the applicable invoice, estimate, work authorization, or warranty documentation.
7. Customer Responsibilities
Customers are responsible for providing accurate information about their RV, service location, reported problem, and any relevant repair history or previous diagnostic work.
The customer is also responsible for providing reasonable and safe access to the RV and the equipment requiring service and for obtaining any campground, RV park, property-owner, HOA, or facility permission required for mobile repair work.
Customers should inform RV Prime Care of known electrical hazards, propane concerns, structural damage, water leaks, or other potentially unsafe conditions before service begins.
8. Text Message Communications
If you voluntarily opt in to receive text messages from RV Prime Care, messages may include appointment confirmations, scheduling information, service updates, customer-support communications, and other communications related to the purposes for which you opted in.
Message frequency varies. Message and data rates may apply.
You may opt out of text messages by replying STOP. You may reply HELP for assistance. Consent to receive text messages is not a condition of purchasing services.
Text-message consent and opt-in information are used for RV Prime Care communications and are not sold or shared with third parties or affiliates for their marketing or promotional purposes.
9. Website Information & Educational Content
RV Prime Care may publish articles, FAQs, maintenance tips, troubleshooting information, videos, illustrations, interactive tools, calculators, or other educational material.
RV Educational Content & Safety Disclaimer
The RV Owner Resources, RV Learning Center, maintenance guides, troubleshooting information, articles, FAQs, illustrations, and other educational materials provided by RV Prime Care are intended for general informational and educational purposes only.
RV systems, components, manufacturers, models, installation methods, and service requirements vary. Information provided on this website may not apply to every RV or component and should not replace the instructions, warnings, maintenance requirements, or service procedures provided by the applicable RV or equipment manufacturer.
Website content is not a diagnosis of a specific RV condition and does not establish that a particular component has failed or requires replacement. Similar symptoms may have different causes, and professional inspection or diagnostic testing may be necessary.
RV Prime Care does not encourage users to bypass safety devices, work on energized electrical equipment, perform propane repairs, or undertake technical procedures beyond their knowledge, training, or ability. Conditions involving electrical overheating, damaged wiring, propane odor, abnormal combustion, fire risk, or other potentially unsafe conditions should receive appropriate professional attention.
Maintenance intervals and service recommendations can vary based on manufacturer requirements, RV usage, environmental conditions, component design, and other factors. Owners should consult the applicable manufacturer documentation for requirements specific to their RV.
Accessing or using educational information on this website does not by itself create a technician-customer service relationship with RV Prime Care or Smith Prime Services LLC.
10. Third-Party Services & Links
The RV Prime Care website may use or link to third-party services such as website hosting, communications, maps, payment processors, scheduling tools, social media platforms, manufacturers, warranty providers, or other external resources.
RV Prime Care does not control third-party websites or services and is not responsible for their availability, content, policies, security, pricing, or practices.
11. Intellectual Property
Unless otherwise indicated, the RV Prime Care name, website content, original text, graphics, photographs, videos, educational materials, and other original content on this website are owned by or licensed to Smith Prime Services LLC.
Website content may not be copied, reproduced, republished, or used for commercial purposes without permission, except as permitted by applicable law.
12. Changes to These Terms
RV Prime Care may update these Terms & Conditions as the website, business operations, services, or legal requirements change.
The current version will be posted on this website with an updated Effective Date. Continued use of the website after changes are posted constitutes use subject to the updated Terms.
13. Governing Law
These Terms & Conditions and use of this website are governed by applicable federal law and the laws of the State of Florida, without limiting any rights that cannot legally be waived.
Contact Us
RV Prime Care
Operated by Smith Prime Services LLC
Phone: (239) 202-0711
Email: rvprimecare@gmail.com
Website: www.rvprimecare.com